Glooup
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Most things you can sort out yourself in seconds. If that is not enough, write to us — we answer every message.
Open the app, go to Settings, then choose Delete all data. This erases every scan together with its photos, your onboarding answers and your ritual history. It cannot be undone. Individual scans can also be deleted from your scan history.
Subscriptions are cancelled in the store, not in the app. On iOS: Settings → Apple Account → Subscriptions. On Android: the Google Play app → Payments & subscriptions. Do it at least 24 hours before your billing period ends.
In the app open Settings and choose Restore purchases. You must be signed in to the same store account you bought with.
Refunds are decided by the store. For the App Store use reportaproblem.apple.com; for Google Play use the Google Play help centre. Separately, you can raise a complaint with us or withdraw from the contract — see sections 7 and 8 of the Terms of Use.
Camera, photo library and notification access are managed in your phone's system settings, under Glooup. The app has no user accounts, so there is no separate account-closure process.
Your data is tied to a single installation, so after uninstalling or switching devices your scan history may be unavailable and we cannot restore it. Your subscription comes back with Restore purchases.
An analysis takes up to 90 seconds; a makeup guide up to 3 minutes. You can close the app meanwhile — we will notify you when the result is ready, if you allowed notifications. Scans that get stuck are closed automatically and do not count against your limit.
Results are AI-generated and depend on lighting and framing. Try a photo in natural light, facing the camera, without glasses or heavy makeup. Results are aesthetic suggestions, not objective assessments or diagnoses.
Everything goes to one address: dgcecomapps@gmail.com — questions, complaints, personal data requests and withdrawal notices. We answer complaints within 14 days, and data requests without undue delay and within one month.
To speed things up, include your device model, OS version and app version, and for payment matters your store transaction identifier. Please do not send photos of your face unless they are genuinely needed to explain the problem.
Glooup is not a medical device. Analyses are informational and inspirational; they do not diagnose or treat anything. For health concerns about your skin, consult a doctor or dermatologist.
The app is intended for people aged 16 and over. Only upload photos of yourself or of people who have agreed to it.
See also our Privacy Policy and Terms of Use.