Terms of Use

1. Who provides the service

The Glooup app is published, and the services described in these terms are provided, by:

The email address above is where we receive complaints, withdrawal notices and all other correspondence about the app.

These terms are made available free of charge on this page in a form that allows them to be downloaded, stored and printed.

2. Definitions

• App — the Glooup mobile application for iOS and Android, including all of its features and updates.
• Provider, we — the entity named in section 1.
• User, you — the individual using the App.
• Consumer — a User acting for purposes outside their trade, business, craft or profession, together with any person treated as a consumer under applicable law.
• Store — the App Store operated by Apple or Google Play operated by Google, through which the App is distributed and subscriptions are sold.
• Scan — one run of an analysis: a colour analysis, a face analysis or a makeup guide.
• Subscription — paid, renewing access to the App's paid features, on the plus or pro tier.
• Digital content — data produced and supplied in digital form.

3. Formation of the contract

A contract for the supply of digital content is formed between you and the Provider when you first launch the App after downloading it from the Store. The contract covering free features involves no payment from you — you supply personal data instead, which under EU consumer law brings it within the consumer protections described in these terms.

A contract for a Subscription is formed when the Store confirms your purchase.

Neither Apple nor Google is a party to this contract. They distribute the App and handle payments under their own terms, which apply to you independently of this document.

Using the App requires that you are at least 16 years old and have the legal capacity to enter into this contract. By launching the App you confirm that you meet these conditions.

4. Technical requirements

To use the App you need:

• a mobile device running the iOS or Android version listed as required on the App's Store page,
• an active internet connection — analyses run on our server, so no Scan can be performed offline,
• camera or photo library permission, if you want to use the analysis features,
• a Store account, if you want to purchase a Subscription.

Data transmission costs are yours, under your agreement with your mobile operator — including roaming charges. The App is available in Polish, English and German.

Using services supplied electronically carries the ordinary risks associated with the internet, in particular malicious software and attempts at unauthorised access to your device. We recommend keeping your operating system up to date and not removing system protections (jailbreaking, rooting), which may prevent the App from working correctly.

5. What the App offers

• Colour analysis — assignment to one of twelve seasonal palettes based on your photo.
• Face analysis — a 0–100 score with per-trait assessments and tips.
• Glow Up Guide — a generated image showing a chosen makeup look, plus step-by-step instructions.
• Daily ritual — a daily set of tips with a streak counter.
• Scan history — access to earlier results and progress comparisons.

Free tier. Without a Subscription you can run one Scan of each type. The Scan genuinely runs, but the result is shown partly obscured — full access requires a Subscription.

Subscription limits. Because analysis carries a real compute cost, a shared pool of Scans applies, counted over a rolling 7-day window. Each run of a colour analysis, a face analysis or a makeup guide uses one Scan from the same pool:

A used Scan returns to the pool 7 days after it was started. Regardless of tier, a daily cap of 15 Scans per device applies, together with rate limits protecting the service against abuse. The daily and rate limits are abuse safeguards rather than restrictions on the service — normal use will not reach them. Your current Scan pool and when the next Scan renews are shown on the App's home screen and in Settings.

The App requires no account. Your data is tied to a single installation, which means that uninstalling the App or changing devices may cost you access to your scan history. Your Subscription can be recovered with Restore purchases, using the same Store account.

6. Subscriptions and payment

Price and billing period for each Subscription tier are shown in the App on the purchase screen before you confirm, in the currency of your Store account and inclusive of applicable taxes.

Automatic renewal. A Subscription renews automatically for a further billing period unless cancelled. The Store charges for the next period within the 24 hours before the current one ends.

Cancellation. You cancel a Subscription yourself in your Store account settings — on iOS under Settings → Apple Account → Subscriptions, on Android in the Google Play app under Payments & subscriptions. Cancellation must happen at least 24 hours before the current period ends. After cancelling you keep access to paid features until the end of the period you paid for. We have no technical means of cancelling a Subscription on your behalf.

Payment processing. The seller of the Subscription and the party handling payment is Apple or Google. We never receive or store your card number or any other payment details — we receive only whether your entitlement to paid features is active.

Refunds. Refund requests are decided by the Store: for the App Store via reportaproblem.apple.com, for Google Play via the Google Play help centre. This does not limit the rights described in sections 7 and 8, which you can exercise directly against us.

Price changes. The Store will notify you of any price change before it takes effect. A change requires your agreement on the terms set by the Store — without it, the Subscription will not renew at the new price.

7. Right of withdrawal

If you are a Consumer in the EU, you have the right to withdraw from this distance contract within 14 days without giving a reason and without incurring costs. The period runs from the day the contract is formed.

When the right lapses. Under EU consumer law the right of withdrawal does not apply to contracts for digital content not supplied on a tangible medium, for which you must pay, where all of the following are true:

• you gave prior consent to performance beginning before the withdrawal period expires,
• you were informed that you would thereby lose your right of withdrawal, and acknowledged this,
• we provided confirmation of the contract.

In practice. By starting a Scan under a purchased Subscription you consent to performance beginning immediately and acknowledge that you lose the right of withdrawal in respect of what has already been performed. If you purchased a Subscription and have not yet started a Scan or used any other paid feature, you keep the full 14-day right of withdrawal.

How to withdraw. Send an unambiguous statement to dgcecomapps@gmail.com. Sending it before the deadline is sufficient to meet it. We will confirm receipt.

Effects. We will refund all payments received from you without undue delay and no later than 14 days after receiving your statement. As payment was taken by the Store, the refund is made through it — where necessary we will submit the corresponding request to the Store. You will incur no fee for this.

Model statement: "I, [name], hereby withdraw from my contract for the supply of digital content in the form of a Glooup subscription, concluded on [date]. Date and signature." Include your Store transaction identifier to speed things up.

If you are a Consumer outside the EU, mandatory consumer protections in your country of habitual residence continue to apply alongside this section.

8. Conformity with the contract and complaints

We are liable to Consumers for the conformity of the digital content with the contract, under EU consumer law as implemented in Poland.

Scope. Where digital content is supplied continuously — as a Subscription is — we are liable for any lack of conformity that occurs or becomes apparent during the period over which the content was to be supplied.

Your remedies. Where the digital content does not conform, you may require us to bring it into conformity. We may refuse where this is impossible or would impose disproportionate costs. If we do not bring it into conformity within a reasonable time, you may declare a price reduction or withdraw from the contract. You may also withdraw without first requesting a remedy where the lack of conformity is material.

Failure to supply. If we fail to supply the digital content, you may call on us to do so. If we do not supply it promptly after that call or within an agreed additional period, you may withdraw from the contract.

How to complain. Send complaints to dgcecomapps@gmail.com. To speed things up, describe the problem and include your device model, OS version and app version, plus — for Subscription matters — your Store transaction identifier. Please do not send photos of your face unless they are genuinely necessary to explain the issue.

Response time. We will respond to a complaint within 14 days of receiving it. Failing to respond within that period means the complaint is treated as accepted.

Updates. We undertake to supply the updates needed to keep the App in conformity with the contract for the period over which it is supplied. We will inform you of an update and of the consequences of not installing it. We are not liable for a lack of conformity caused solely by your failure to install an update, provided we informed you of it and its consequences and the failure did not result from shortcomings in our instructions.

9. Rules of use

Photos. You may upload only photos you are entitled to use — your own, or those of people who have agreed to their use for this purpose. By uploading someone else's photo you confirm you have their consent and accept responsibility for any resulting claims.

The following are prohibited:

• uploading photos of people under 16, sexual content, depictions of violence, or material infringing third-party rights,
• circumventing Scan limits, payment mechanisms or other safeguards, including by creating multiple installations for that purpose,
• automated use of the App, including scripts, bots or bulk request tooling,
• decompiling, disassembling or otherwise attempting to derive the source code, except to the extent mandatory law permits,
• using the App as free file storage or in a way that burdens our infrastructure beyond normal use,
• attempting to gain unauthorised access to other users' data or to our infrastructure,
• using the App unlawfully or contrary to these terms.

You must not supply unlawful content through the App.

10. The nature of results, and no medical advice

Analyses, tips and images produced by the App are the output of automated processing by artificial intelligence models. This means they:

• may be inaccurate, incomplete or simply wrong,
• depend on photo quality, lighting, framing and other technical factors,
• are subjective aesthetic suggestions rather than objective assessments,
• produce images that are visualisations, not predictions of a real-world outcome.

Glooup is not a medical device within the meaning of Regulation (EU) 2017/745 and is not intended to diagnose, treat or prevent any condition. It provides no medical, dermatological or cosmetological advice and does not replace consulting a professional. If you have a health concern about your skin, see a doctor.

We do not guarantee any visual outcome, any improvement in a score, or any particular result from following the tips.

11. Intellectual property and licence

Our rights. The App, its code, interface, graphics, text, and the Glooup name and logo are protected and belong to the Provider or its licensors. These terms transfer no intellectual property rights to you.

Your licence. We grant you a non-exclusive, non-transferable, revocable licence to use the App on devices you own or control, for personal and non-commercial purposes only, for the term of this contract and subject to the Store's rules.

Your photos stay yours. We acquire no copyright in the photos you upload. You grant us only the licence needed to deliver the service: to store the photo, pass it to the providers listed in our Privacy Policy to run the analysis, and make the result available to you. That licence ends when the photo is deleted. We do not use your photos to train AI models, for marketing, or for any purpose other than delivering the analysis you requested.

Results. You may freely use the results and generated images for personal purposes, including posting them on social media. Note that AI-generated images may be subject to synthetic-content labelling rules on the platform concerned.

12. Availability and liability

Availability. We work to keep the App running continuously but do not guarantee uninterrupted or error-free operation. Availability depends among other things on your operating system, your internet connection and the third-party services we rely on. We may carry out maintenance and may develop, change or discontinue individual features.

Scope of liability. We are liable for non-performance or improper performance of the contract under the general rules of applicable law.

Limitations. To the extent permitted by law we are not liable for: the consequences of decisions taken solely on the basis of an AI-generated result; loss of scan history caused by uninstalling the App, losing your device or resetting it to factory settings; interruptions caused by failures at third-party providers or the Stores; or the content and practices of third parties we link to.

Consumer reservation. Nothing in these terms excludes or limits a Consumer's rights under mandatory law, including liability for intentionally caused damage and for personal injury. Where a provision of these terms conflicts with such a rule, the rule prevails.

13. Ending your use of the App

By you. You may stop using the App at any time, delete your data in Settings and uninstall it. Cancelling a Subscription happens only in your Store settings — uninstalling the App does not stop it renewing.

By us. We may restrict or block access where you use the App in serious breach of these terms or of the law, in particular by circumventing limits or endangering the security of the service. Before doing so we will ask you to stop and give you a period to respond — unless the breach is serious enough to require immediate action. You may appeal our decision by writing to our contact address. If we block access without justification, we will refund the proportionate part of the fee for the unused period of your Subscription.

Discontinuing the service. We may discontinue the service on at least 30 days' notice given in the App or on this site. In that case we will refund the proportionate part of any fees paid for a period not used.

14. Governing law and disputes

Governing law. This contract is governed by Polish law. If you are a Consumer habitually resident in another country, this choice does not deprive you of the protection of mandatory provisions of the law of your country, in line with Article 6 of the Rome I Regulation.

Courts. Disputes are heard by the courts having jurisdiction under applicable procedural rules. A Consumer may bring proceedings before the courts of their place of residence.

Out-of-court dispute resolution. As a Consumer you may use out-of-court complaint and redress mechanisms, in particular by applying to a permanent consumer arbitration court at the regional Trade Inspection authority, requesting mediation from the regional Trade Inspection inspector, or seeking free assistance from a municipal or district consumer ombudsman or a consumer protection organisation. Information is available from the Polish Office of Competition and Consumer Protection (uokik.gov.pl). Using these routes is voluntary and requires both parties to agree.

Data protection. Personal data matters are covered by our Privacy Policy. Complaints in that area may be lodged with the President of the Polish Personal Data Protection Office.

15. Additional terms for the App Store version

The following applies only to the App downloaded from the App Store and reflects Apple's requirements. Where it conflicts with the rest of these terms, it prevails for that version of the App.

• These terms are concluded between you and the Provider only. Apple is not a party to this agreement.
• The Provider alone is responsible for the App and its content.
• The licence to use the App is non-transferable and limited to Apple-branded devices that you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
• Apple has no obligation to furnish any maintenance or support services in respect of the App. Support is provided by the Provider at dgcecomapps@gmail.com.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to any warranty are the Provider's responsibility. This does not affect your mandatory consumer rights against the Provider.
• The Provider, not Apple, is responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to any legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
• The Provider, not Apple, is responsible for the investigation, defence, settlement and discharge of any third-party claim that the App infringes intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and, upon your acceptance, will have the right to enforce them against you as a third-party beneficiary.

16. Changes and contact

We may amend these terms for valid reasons, such as a change in the scope or manner of the services, a change in the law, changed technical conditions, or changes to Store rules.

We will announce any change in the App or on this page at least 14 days in advance, stating what changes and from when. If you do not accept a change, you may stop using the App before it takes effect and cancel your Subscription with effect at the end of the current billing period. Changes do not affect rights acquired before they take effect.

Earlier versions of these terms are available on request sent to our contact address.

For anything concerning the App, write to dgcecomapps@gmail.com. See also our Privacy Policy and Support page.